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Terms and Conditions

Claims, Defects & Damage

Claims for shortage must be made within 10 days after receipt of shipment
Items defective in manufacture will be replaced without charge
Our liability is limited to the replacement of defective material and does not extend to damages, losses due to the use or inability to use, or failure to follow specific instructions in the use of any of our products

All orders are subject to acceptance by RoJen Company.

Return and Refund Policy

No returns will be accepted without written authorization or after 30 days from invoice date
Special orders are not returnable
When orders are filled correctly, and unless defective material is involved, returns are subject to a 25% handling charge
All returns must be pre approved and have a Return Goods Authorization issued

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